Serena Murdoch-Sterne est spécialisée en anglais des affaires, formatrice en anglais et enseignante dans de grandes écoles parisiennes (en 2011)
LIvres :
Le nouveau TOEIC ®:
le pack réussite, L'intégrale TOEIC, PLUS
Communiquer en anglais Voie express chez Nathan
[Did you know... Telephone tips]
1 Your vice : If you are speaking to someone on the telephone, and their voice is hesitant or weak, they give you the impression that they don't realy know what they are tlaking about. So, at the beginning, pratice taling througt your conversation out loud...
[Did you know... Telephone tips]
6 Witch words to use ? There are always several possibilities of saying the same thing. Stick on the one that you like the sound of best, witch you automatically find the easiest to remember.