Sam Walton

Les leaders exceptionnels font tout leur possible pour doper l'estime de soi chez leur personnel. Si les gens croient en eux-mêmes, c'est étonnant ce qu'ils peuvent accomplir.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitors.

You can't just keep doing what works one time, because everything around you is always changing. To succeed, you have to stay out in front of that change.