Regulatory Hacking: A Playbook for Startups

If there is one insight above all others that I hope you take from this book, it is that regulatory hacking is a process, not a one-size-fits-all strategy. A brilliant hack for one regulated startup might be a disaster for another in a slightly different context. Uber became incredibly successful by learning how to win conflicts with local governments, but they have more recently come to understand they will need to collaborate to survive. For most regulatory hackers, in fact, solving important problems for citizens will involve collaborating with government fare more often than open conflict.

Chapter 1. Regulatory Hacking

Corporate social responsibility, or CSR, refers to the basket of business practices that many corporations engage in to be a good corporate citizen - and often, as important, to be perceived as one.

Chapter 11. Selling with social impact

Love it or hate, we're entering the next era of the digital revolution: the Regulatory Era.

Introduction

Our lives as consumers have gone digital. Our lives as citizens remain stubbornly analog.

Introduction

Even Marc Benioff, founder of Salesforce.com and an icon of Silicon Valley, compared Facebook to the cigarette industry in arguing that technology needs to become more regulated.

Introduction