Comment se faire des amis et influencer les autres

Intéresser les autres, c’est donc avant tout parler à son interlocuteur de ce qui l’intéresse vraiment.

Any fool can try to defend his or her mistakes - and most fools do - but it raises one above the herd and gives one a feeling of nobility and exultation to admit one's mistakes.

I have come to the conclusion that there is only one way under high heaven to get the best of an argument - and that is to avoid it. [...]
Nine times out of ten, an argument ends with each of the contestants more firmly convinced than ever that he is absolutely right.
You can't win an argument. You can't because if you lose it, you lose it; and if you win it, you lose it.